Why do they make me so angry?
I've been having trouble with my internet speed. I've also have had trouble with lost signal on my TV.
The trouble's I'm having is mostly noticeable on Netflix streaming movies. If it was not for Netflix I'd never have known that I'm paying all this money for a service not working correctly.
I've been putting off calling Comcast because I know how past experiences have been. I started e-mailing them with what the issue was. They e-mailed me back with tests to run. None of the tests worked. So they told me to call them.
I called Netflix first instead. I spent 2 hours on the phone with this wonderful techy guy. We tried all kinds of tests. In the end he did a pathping test which showed one of Comcasts servers losing packets. This all being done hooked directly to the modem mind you. The netflix guy & I determined that the problem is on Comcasts end.
I fianlly called Comcast today. Firstly the number my E ticket gave me to call was the wrong number for my area. Second the lady that I got never asked about the problems I had been having. She went straight to turn off your computers & reboot your modem. That's it that all the "testing" she did. She says my modems working fine. I'm still having the slow speed issue. She says it must be your Router. This is Comcasts standard answer!
They never admit or will test that anything can be wrong with their servers or equipment & just keep charging more & more money. (I don't even have High Definition serve available here!)
She lastly scheduled a man to come out. (You know this will be a dude who knows nothing of computers or servers.) The last thing she said was you will be charged for this guy to come into your house to tell you your router is not working. OMFG This woman! "I told you lady It is not my router!" She never even gave a thought to the fact my TV was losing a signal too.
At the time I was talking to this lasy my test @ speedtest .com was 890kp/s & she said everything was working fine, no packet loss according to my modem. *GRRRRRRRR*
I'm done with my rant until Friday.
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Listening to: Tom Petty & the Heartbreakers - Hometown Blues
via FoxyTunes
2 comments:
On behalf of Comcast, I sincerely apologize for the experience.
I will be sharing your experience with my executive contacts so that the issue can be addressed. If it’s okay with you, will you please send me an email with your account information so that we may look into this?
Thank you in advance for giving us the opportunity to assist.
Sincerely,
Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com
Easiest way to get good service from them is to tell them you want it turned off. The moment they hear that they will bend over backward to keep you as a customer. I have had LOTS of issues with my HD box, in fact Ive been through 3 of them.
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