The Comcast technician was to be here today between 5-7 pm. I knew I had plenty of time so I took Zoie for a walk. We were playing at aunt Donna’s when I saw a Comcast van go by, it was only 4:30. So Zoie & I jogged/ran home. (It was good exerciseJ)
We met the Comcast guy & proceeded to check into my issue. (BTW, I’ve been having ungodly good speeds today, doing speed tests, I’m still having Netflix streaming movie issues though.)
The Comcast Tech. explained to me that they have been having server issues. That even though my speeds show very fast today, they are still experiencing some packet loss issues. So that was it & all that he could do.
Now, Would it not have been easier for the Person I talked to on the phone, when I reported my problem, to say yes Miss they are having server issues in your area, they are working on them. If you are still having internet speed problems in a week & a half please give us a call back? Instead of telling me my router was bad.
If she did not know this information…..Well then the phone tech’s. need to be able to get problem service area’s.
The Comcast technician also told me the new estimated sate of arrival of my High Definition service. He actually explained to me the reasons for the hold up at this time & what Comcast was doing.
An hour after he left my internet service went down completely, LOL! At least now I know that they are working on it. When I called to report it, the automated phone message told me soJ
The moral of this story is: A customer who is treated as knowledgeable & is told the real reasons behind service interruptions. Who know that they are being taken care of. That is a happy customer!
Oh & a discount or rate cut for the interrupted service & for the trouble would be a nice gesture also. *wink*
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Listening to: Yes - Owner of a Lonely Heart
via FoxyTunes
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