A Big Thank You

I wanted to put a big thank you out for Chris Breedveld from Comcast. This Man knows what customer service is about.

Weeks before I moved into my new house I contacted Comcast about getting cable at my new address. They said that the address was not serviceable and it would take ten days for a Rep. to check it out.
When the ten days was up I was already moved in and was excited and wanted my interwebs. I called Comcast only to be told that they had no record of my previous call and the my new address is still "UNSERVICEABLE".
I kept telling them that it is serviceable, that I could run that damn wire myself. Quote, "I'm sorry Ma'am, the computers are telling us that your address is UNSERVICEABLE!"
I begged each customer service agent that I talked to, "Please send someone out! I know this house is serviceable!"
So I waited anther ten days on a "serviceability request". After the wait I called in to find yet again they had no record of me making that request or the one before it.
I got frustrated enough to call Frontier (DSL). I got the same story from them.
I then went to Verizon to price a new 4g wireless thingymabob.
Still I wanted cable.
Whilst talking with neighbors ( I love them btw)! The say. "Oh, Comcast?! Yeah we have a guy!"
They gave me Chris's number and the rest is what they call history.
He says oh sure you are SERVICEABLE! HE set up an appointment for that week. The tech ran the cable from the pole & I was up and running within a hour!

Anyhow this guy Chris deserves a prize!!!!!!!
And Comcast you need to not rely so much on your computers!


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