I had so much trouble with Sears this Christmas shopping season. Firstly it was the Guitar Hero controller. When they tell you you can pick up your item in the store guaranteed & they loose your order & the item is not ready for you to pick up. All you get is an I'm sorry. They should reimburse me for the time I spent in that store, getting my order straight.
On the 23rd of November I ordered gift cards on-line. I ordered several from Walmart, & I a few from Kohls. One I ordered from (Yup you guessed it) Sears.
I got all of those orders shipped to me within a week, except the Sears order. I did not get that until the 19th of December. They never sent me any confirmation e-mails, until I called the 3rd time. I called to inquire about my order & every time all they could say was that they were sorry. "Miss, gift cards are in high demand , your's has been shipped but they take 13-30 days to ship." When I placed my order it said 4 days.
What ever happened to the customer is always right? What happened to making the customer happy? Sorry doesn't cut it!
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Listening to: Depeche Mode - A Question Of Lust
via FoxyTunes
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